Terms & Conditions
Last updated: November 6, 2026
These terms explain how Scale Up Video handles project requests and video production. A project-specific written quote or scope may add details; if it conflicts with these general terms, the approved project quote controls that project.
1. Project requests and quotes
Submitting a project request lets Scale Up Video review the information and prepare or confirm a project scope. It is not acceptance of a quote, does not create an obligation to purchase, and does not authorize production to begin. Work starts only after the project scope is approved, required information and materials are validated, and Scale Up Video confirms the production start.
Package prices shown on the website are starting estimates. The written quote will state the selected services, deliverables, price, payment terms, and any project-specific conditions. Any applicable taxes or additional charges will be identified in the quote or invoice.
2. Services and project information
Scale Up Video provides commercial real estate video editing using client-supplied footage, and location-based videos using Google Earth, maps, and related visual materials. Scale Up Video does not arrange drone pilots or conduct drone flights unless a separate written agreement expressly says otherwise.
The client is responsible for supplying accurate property information and reviewing details that will appear in the video. This includes, where relevant, property and parcel boundaries, dimensions, access, roads, tenants, points of interest, demographic data, availability, development concepts, and other claims. Scale Up Video is not a surveyor, appraiser, engineer, broker, or source of legal or planning advice, and visual materials do not replace professional verification.
A property address or map pin can begin a conversation about a location-based video. The final scope may require additional details, source materials, or client confirmation. Satellite and map coverage, imagery, labels, and permitted uses vary by location and source; the workable approach and any limitations will be addressed during project scoping.
3. Client materials and permissions
The client confirms that it has the rights, permissions, and authority needed to provide and use all footage, photographs, logos, plans, music, data, and other materials supplied for the project. The client authorizes Scale Up Video to use those materials only to prepare, review, and deliver the agreed project.
The client should not submit confidential or personal information unless it is needed for the project and the client is authorized to share it. Shared links and third-party services remain subject to their providers’ access settings and terms.
4. Creative scope, revisions, and approval
The approved quote identifies the deliverables and included revision rounds. A revision round means one consolidated set of requested changes within the approved scope. New scenes, new creative direction, additional properties, or changes beyond the included scope may require a separate quote and may affect the schedule.
The client is responsible for reviewing drafts and confirming the accuracy of property facts, names, figures, and claims before approving the final video. Production timing, if applicable, will be confirmed in writing for the project.
5. Delivery and usage rights
The quote will identify the final deliverable format and the usage rights that apply. Unless the quote expressly includes them, editable project files, working files, and original source materials are not included in final delivery. Any usage license or transfer of rights, and when it takes effect, will be stated in the approved quote or other written agreement.
Scale Up Video will not publish a client’s project, name, logo, or testimonial in a public portfolio or promotional material without the client’s permission.
6. Pricing, payments, changes, and cancellation
Payment amounts, due dates, and any project-specific cancellation or refund terms will be stated in the approved quote or invoice. Work outside the approved scope will be quoted separately and requires written approval before it is added.
7. Third-party tools
A project may use third-party services for file sharing, video review, or delivery. Those services are provided under their own terms and privacy practices. The client is responsible for maintaining access to links it provides; Scale Up Video will share project-specific review or delivery links only with people authorized for that project.
8. Referral credits
When an eligible referred client completes their first project, the referring client and the new client each receive a Scale Up Video credit equal to 20% of that project’s final total. Credits are applied to future Scale Up Video projects, are not cash, and are subject to confirmation that the project was completed and paid. The project quote or account will show any credit applied.
9. No guaranteed commercial outcome
Videos are intended to help communicate a property’s location, features, and opportunity. Scale Up Video does not guarantee a sale, lease, investment, number of views, leads, or other commercial result.
10. Accounts and contact
Clients are responsible for keeping their account credentials private and for notifying Scale Up Video if they suspect unauthorized access. Scale Up Video may limit project access to users assigned to that project.
Questions about these terms or a project can be sent to hello@scaleup.video.